1. Introduction

Citizen Emirates ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fazaa benefits program, website, or mobile application.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect several types of information from and about users of our services, including:

2.1. Personal Information - Information that identifies you as an individual, such as:

• Full name
• Emirates ID number
• Date of birth
• Contact information (email address, phone number, physical address)
• Payment information

2.2. Usage Information - Information about your interaction with our services, such as:

• Benefits and offers utilized
• Browsing history and patterns
• Device information and IP address
• Location data (if permitted by your device settings)

3. How We Collect Information

We collect information through various methods, including:

3.1. Direct Collection - Information you provide when registering for fazaa benefits, filling out forms, or communicating with us.

3.2. Automated Collection - Information collected automatically when you use our services, through cookies, web beacons, and similar technologies.

3.3. Third-Party Sources - Information we may receive from business partners, service providers, and publicly available sources.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and managing your fazaa benefits membership
• Processing transactions and payments
• Personalizing your experience and delivering content relevant to your interests
• Communicating with you about offers, products, services, and events
• Improving our services and developing new features
• Ensuring the security and integrity of our systems
• Complying with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to the following parties:

5.1. Service Providers - Third parties that perform services on our behalf, such as payment processing, data analysis, and customer service.

5.2. Business Partners - Merchants and venues participating in the fazaa benefits program, but only as necessary to provide you with benefits.

5.3. Legal Requirements - When required by law, regulation, or legal process, or to protect our rights and safety.

5.4. Business Transfers - In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing and reviewing your personal information
• Correcting inaccuracies in your personal information
• Requesting deletion of your personal information
• Objecting to or restricting certain processing activities
• Requesting portability of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience with our services. You can manage your cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use some features of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +971 4 123 4567
Address: Al Wasl Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Last Updated: October 1, 2023